Programs, usually within the formal education system at elementary, secondary and post-secondary levels, that provide information and guidance on an individual or group basis for students, including students with disabilities, who are experiencing personal, interpersonal or family problems such as substance abuse, loss of a family member or friend, divorce of a parent, personal and sexual relationships issues, dealing with bullies; or problems that arise as a part of school or university life such as test-taking anxiety, fear of oral examinations or participating in classroom discussions, tension or inexpressiveness in difficult interviews or procrastination in studying.

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Programs that provide a comprehensive overview of available birth control methods including information about fertility cycles, natural family planning, contraception and sterilization, and help people evaluate their options and select the method that bests suits their needs.

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Programs that help people who are experiencing a crisis pregnancy resolve any social or personal problems that have arisen as a result of their pregnancy or the prospect of parenthood, and help them understand their conflicting emotions, put their feelings in perspective, evaluate their options and make a decision that right is for them.

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Autonomous groups of individuals who share a common problem or concern, either directly or through their partners and families, who meet together on a voluntary basis, either in-person, by telephone or via the Internet, to fulfill a need, overcome a disability or cope with a crisis. Members of mutual support groups share their experiences, strengths and hopes and rely on one another for emotional support, information and resources. Included are professionally-facilitated groups, faith-based and secular 12-step models with or without professional participation, groups that use a set of guidelines prepared by a national organization or headquarters, and groups that have no professional participation and/or no specifically-structured format.

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Programs that specialize in providing treatment services which represent a particular theoretical orientation or incorporate specialized techniques, methods or practices for people who have mental, emotional or social problems.

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Programs that modify the way their therapeutic sessions are structured in order to best meet the individual needs of people who have mental, emotional or social problems or are having difficulty coping with a particular life situation. Included are programs that offer individual, group, family or conjoint counselling, peer counselling, helpline counselling or counselling via the Internet; or which provide self-help materials that are intended to be used in lieu of in-person counselling or other forms of treatment.

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Programs that provide individual, group or family therapy for individuals who have problems related to the excessive use of alcohol and/or use of other drugs (and/or for their families) to help them better understand the nature of the disorder and support recovery efforts.

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