Programs that focus broadly on helping individuals who are having difficulty understanding, accessing, and/or are unaware of grants, payments, services or other benefits for which they are eligible rather than offering more specialized services relating to a particular type of benefit or service.

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Programs that provide assistance for non-citizens who are having difficulty understanding, accessing, and/or are unaware of benefits and social services for which they are eligible including housing programs, employment assistance and job training, medical assistance, and other government social programs. The program may help these individuals understand the eligibility criteria for benefits and services, the benefits/services available, the payment process and the rights of beneficiaries; provide consultation and advice; help them complete application forms; negotiate on their behalf with benefits administration and social service staff; and/or represent them in administrative processes or judicial litigation. Included are benefits counselling organizations that offer a range of advocacy services and legal aid programs that offer more formalized legal assistance.

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Programs that provide assistance for individuals with disabilities who are having difficulty understanding, accessing, and/or are unaware of the full benefits and services for which they are eligible by law. Protection and advocacy programs provide legal representation and other advocacy services for all people with disabilities and endeavour to ensure full access to inclusive educational programs, financial entitlements, health care, accessible housing, transportation and productive employment opportunities. Some programs maintain a presence in facilities that care for people with disabilities where they monitor, investigate and attempt to remedy adverse conditions.

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