Programs developed and staffed by former refugees and immigrants that help newly arrived people from their previous country or region of residence begin a new life in Canada. Mutual assistance associations address the unique cultural needs of the specific immigrant/refugee population they serve and provide a variety of services including cultural adjustment support, English or French language instruction, interpretation/translation services, housing and employment assistance, transportation, clothing and furniture, as needed, small business development assistance and help in accessing other social services.

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Programs that help newly arrived immigrant and refugee individuals or families make the adjustment to their new home and community. Services may include reception upon arrival; provision of a "welcome kit" of immediate necessities and information; collection and provision of household goods; cultural orientation and ESL or FSL classes; and assistance in locating housing and employment, using public transportation and identifying other needed services.

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Mutual support groups whose members are immigrants, refugees, temporary workers and other newcomers. The groups meet in-person, by telephone or via the Internet; and allow participants to share their experience, strengths and hopes to solve the problems they have in common and to address the cultural transition and quality of life issues that affect them all.

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Organizations that work for the preservation and promotion of the traditions, values and lifestyles of different cultural groups; organize activities and events which promote cultural exchange locally, regionally and nationally; and seek to encourage understanding and respect for different cultural heritages among youthful members of the group as well as the mainstream population.

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