Programs that operate a telephone counselling and information line that parents can call when they have childhood development questions, need advice regarding a specific parenting problem or need a referral for parenting resources.

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Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM).

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