Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, incompetence of staff, cleanliness and safety of facilities, treatment of patients, quality of care, excessive fees, unethical, improper or unprofessional conduct of personnel or other inappropriate business practices of inpatient or residential facilities for people who have substantive mental, emotional or social problems.

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Organizations that are dedicated to protecting and improving the quality and affordability of health and long term care for all individuals and advocating for changes in the health care system that will achieve these goals; or which advocate more broadly for legislation and other measures such as bans on smoking that have a positive impact on public health. Specific issues may include extending the reach of childhood immunization programs, expanding services for people with specific disabilities or health conditions, funding medical research, supporting or opposing stem cell research, increasing the accountability of health care organizations and nursing facilities, extending prescription drug benefits, advocating for the preservation of the universal health care system or taking a position on the merits of specific medical procedures or forms of treatment.

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