Programs that provide a temporary place to stay for individuals and/or families who require this type of assistance based on the health condition of a family member.

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Programs that provide air conditioned facilities which are open to the public during dangerously hot weather. Spending a few hours in an air-conditioned environment can bring down the body's core temperature and make it easier to handle the heat. Older and/or frail adults, homeless people, parents with small children and persons with health conditions that may be made worse by the weather should consider spending time in a cooling centre, particularly between 1pm and 5pm when temperatures are at their highest. Cooling centres may also have water and other liquids available to protect against dehydration, and some allow pets.

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Programs that provide information about homeless shelters, transitional shelters, domestic violence shelters, runaway/youth shelters and other emergency shelter resources, their hours of intake, their location (in situations where their address is not confidential), a contact number and other descriptive information that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. Current information about bed availability is not usually provided.

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