Kids Help Phone, Crisis Text Line

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Kids Help Phone

Site: Toronto - Mailing Address

Service: Crisis Text Line

Record #: MET1823

Last Modified: 08 Sep 2025

Last Full Update: 02 Apr 2025

Contact Information

Office Phone	416-586-5437, Administration
Toll Free Phone	1-800-668-6868, 24-hour Counselling
Crisis Phone	686868, Youth text CONNECT or PARLER
Website	http://kidshelpphone.ca/need-help-now-text-us
Social Media	Facebook, Instagram, LinkedIn, YouTube

Site Information

Located In Community	Toronto
Address & Map	Toronto, ON Canada
Intersection	University Ave and Dundas St W
Mailing Address	439 University Ave Suite 300 Toronto, ON Canada M5G 1Y8
Physical Access	Not applicable

Agency Information

Legal Status

(50) Non Profit

Description and Service Details

Description (Service)	Support and information in any type of crisis by trained volunteers crisis responders youth text CONNECT or PARLER to 686868 available in English and French does not provide medical advice text or Messenger also available on website Access to culturally sensitive counselling (dependent on crisis responder availability) individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or Métis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger
Hours	Mon-Sun 24 hours
Areas Served	Canada
Boundaries	Canada
Eligibility	Ages: 5 year(s) and up Open to all youth in crisis Residency Requirements: Canada
Application	Text CONNECT (English) or PARLER (French) to 686868
Languages	English, French
Fees	None

Categories and Classification

Youth Main Categories	2SLGBTQ+ ; Abuse / Assault ; Emergency / Crisis ; Mental Health / Addiction ; Sexual Health ; Suicide Prevention & Support
Youth Sub-Categories	Bullying ; Counselling & Support ; Crisis / Hot Lines ; Crisis Lines ; Crisis Lines for Abuse / Violence ; Distress Lines Including Chat & Text ; Distress Phone Lines Including Chat & Text ; Mental Health Resources & Support ; Sexual Abuse Support ; Victims Support Programs
Service Categories	Adolescent/Youth Counselling ; Child Guidance ; General Counselling Services ~ Young Adults ; General Crisis Intervention Hotlines ~ Youth ; Post Disaster Mental Health Services ; Talklines/Warmlines ~ African Community ; Talklines/Warmlines ~ Black Community ; Talklines/Warmlines ~ Caribbean Community ; Talklines/Warmlines ~ Indigenous Communities ; Talklines/Warmlines ~ Young Adults

Agency Overview