Programs that accept and, where possible, attempt to resolve complaints regarding the rates, services, routes, treatment of passengers, unethical or improper conduct of personnel or other inappropriate business practices of bus companies.

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Programs, usually offered by licensing authorities, that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness and safety of facilities, treatment of residents, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of children's group homes, foster family agencies or other residential facilities for dependent children.

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Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in local, county, provincial or federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of services provided by any of these levels of government. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.

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Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, incompetence of staff, cleanliness and safety of facilities, treatment of patients, quality of care, excessive fees, unethical, improper or unprofessional conduct of personnel or other inappropriate business practices of inpatient or residential facilities for people who have substantive mental, emotional or social problems.

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Programs that accept and, where possible, attempt to resolve regarding the licensing, incompetence, negligence, violations of laws relating to the use and prescription of dangerous drugs and narcotics, quality of service, excessive fees, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice in the health, mental health and veterinary science fields.

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